Return Policy

Refund policy

SHIPPING BACK YOUR ORDER:

While we always provide free shipping to you on all order $50.00 and up, we do not provide free return shipping. If you are the in the US, you may utilize our Easy Return Label to send back your items or choose a shipping carrier of your own. Please review our complete return policy before sending back your order. 


* Please ship returns to: PO Box 632374 Nacogdoches, Texas 75963

* We don’t require a Return Authorization, but please include your original packing slip inside your return. 

* We are not responsible for any returns that may be lost or damaged in transit. 
* All returns will be processed within 3-7 business days after receipt. You will receive an email confirmation with your store credit once processed.

We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors. 

RETURN PROCESS 
• We do not need to be notified of any return(s) prior to sending them to us.

• Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.

• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.

• Store credit is issued within 7 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.

ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY. 


Thank you again for shopping with us. 
MaKade's Closet